SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pro Repair Tools (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://prorepairtools.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product and very fast shipping good !!!
I arrive in less than 20 days, all accessories as in the description, i will prove it.
I chose delivery from russia. Order received 11 days after payment! Super! compared with hilti range finder. Up to 40 meters measures exactly, more until compared. Very satisfied and delivery and the goods themselves! I recommend!
The device of excellent quality!! to delivery, too, there are no questions-very quickly!!
Great. Quality assembly, inclinometer works in two axes. Measures 119 m. Good quality video camera. The goods came in 4 days to krasnodar from moscow.
The courier delivered in 5 days. Assembled qualitatively, it's nice to take in puki. Measure up to 5 meters accurately, there was nothing further to check.
I order in this store not for the first time, problems have not yet arisen. The store quickly sent the order, the delivery is fast, the parcel came without damage. On the quality of the device there are no complaints, for my work accuracy is enough. With the camera it is much easier to make measurements in the daytime. Purchase satisfied.
The goods are of excellent quality.
3 times i take .. Thing. Bought another 3) for work it is necessary
From order to receive 17 days. The parcel came in full order, safe and sound. Excellent meter, qualitatively made, in the hand lies comfortably and pleasantly, functional at altitude. The measurement produces very accurately, pleased with the camera, it is much more convenient to make measurements. All like the meter and work is a pleasure. Very satisfied.
With the leica level rangefinder, of course it is inappropriate to compare, but for your money the tool is good.
Are good quality
Thank you. The goods arrived in 10 days. Fully corresponds to the description.
Excellent roulette, a bunch of useful functions. Camera, definition of inaccessible distances, heights, area measurement, volumes, addition and subtraction of all this! Delay in counting time! Very satisfied.
Delivered in 4 days home. Excellent device